Our customers are very important to us and if you’re not happy with your purchase, or need to change the size, we offer an exchange or store credit, provided the item is returned within fourteen days from the time of purchase.

We take every precaution to ensure our products are in perfect condition prior to dispatch.  However, if your purchase is found to be defective in any way, please contact us within 48 hours of receiving your package and we will be more than happy to arrange a refund, replacement, store credit or exchange. If you are unsure of sizing, please don’t hesitate to call or email us before placing your order.

It’s a requirement that any goods being returned are unused, unwashed, unworn, and in their original condition – including all original tags and packaging.

Please note that postage charges are non-refundable.

Please keep your receipt for proof of purchase. On the occasion that you do need to return something purchased at Lanskey’s Saddleworld, please send us a quick email or phone us on (07) 4779 1570 so we know to keep an eye out for it in the post.

Please return your goods to:

Lanskey’s Saddleworld Townsville

84 Bowen Road

Rosslea Qld 4812