Your purchase will be sent Via Australia Post where possible, if another carrier is determined to be a better option for your delivery we will notify you of the details before your order is sent.
If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature.
Note: if you elect to use this service, the agreement is between you and Australia Post, and Lanskey’s Saddlery takes no responsibility for any lost or damaged items due to the use of this service.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items or if you would prefer we can arrange to send when they arrive in-stock. Please note that the catalogue of listings on our site is indicative of our in-store range but is not always updated to reflect stock availability – please give us a call with any queries 🙂
Your order will be sent as soon as possible, usually within 24hours. Please note we send orders Monday – Friday 🙂
We reserve the right to cancel orders that cannot be delivered at a reasonable cost, we will notify you immediately and your payment will be refunded.
Thank you very much for shopping with us, we love receiving and sending your orders! x The team @ Lanskey’s